Complain about a medical professional
- Private medical services
- What is professional misconduct?
- How to make a complaint
- Taking your complaint further
- Further information
Private medical services
There are different bodies that regulate private medical services.
Medical professionals must be registered with the appropriate body to legally practice in Ireland.
These regulatory bodies keep registers of professionals and can remove a healthcare professional from the register if they are found guilty of serious professional misconduct.
This page explains where to complain about medical services you have received from a private medical professional, or where you think a medical professional working in a public healthcare facility is guilty of professional misconduct.
Public health services
Get advice on making a complaint about a health service if your complaint relates to a public health or social care service.
What is professional misconduct?
Professional misconduct is behaviour that doesn't meet the ethical or professional standards of a particular profession.
Examples of professional misconduct include:
- Dishonesty
- Taking advantage of your age or inexperience
- Ignoring your instructions
- Using insulting, racist or sexist language
How to make a complaint
Firstly, you should complain directly to the medical professional or service. Make your complaint face-to-face, over the phone or in writing.
Explain what your complaint is about and how you want it to be put right.
You can ask the service about its complaint’s procedure, or you can contact the appropriate regulatory body. See ‘Taking your complaint further’ below.
Taking your complaint further
If your complaint cannot be resolved by the professional themselves or by their service (the clinic or hospital, for example), you can make a formal complaint to the relevant regulatory body.
Doctors
Medical doctors in Ireland are regulated by the Medical Council.
The Medical Council can investigate complaints about a doctor’s fitness to practise medicine. If the complaint is serious and raises concerns over a doctor’s fitness to practise, the Council can restrict the doctor’s registration. This could remove their right to practice medicine in Ireland. The Medical Council has more information about making a complaint about a doctor (pdf).
Nurses and midwives
Nursing and midwifery professions are regulated by the Nursing and Midwifery Board of Ireland (NMBI).
The NMBI is legally responsible for handling complaints against nurses and midwives who practise in Ireland. If the complaint raises serious concerns about the nurse or midwife’s fitness to practise, the NMBI can use sanctions against the nurse or midwife. The NMBI has more information about making a complaint about a nurse or midwife.
Dentists
If you are not satisfied with the response you receive after complaining directly to your dentist, you can contact the Dental Complaints Resolution Service. They will work with you and the dentist to resolve the complaint.
Pharmacists
The Pharmaceutical Society of Ireland (PSI) is an independent public body that handles complaints made against pharmacists and pharmacies.
Some complaints are resolved through mediation. Otherwise, the PSI will arrange a hearing before a committee of inquiry. The PSI has more information about making a complaint about a pharmacist or pharmacy.
Emergency Medical Technician (EMT)
The Pre-Hospital Emergency Care Council (PHECC) is an independent statutory body who regulate pre-hospital care in Ireland. PHECC keeps a register of pre-hospital emergency care practitioners who meet the required standards.
If you think that a PHECC registered practitioner has breached the Code of Professional Conduct and Ethics, you can make a complaint to PHECC.
Healthcare professionals regulated by CORU
A number of health and social care professions are regulated by CORU.
CORU currently regulates the following professions:
- Dietitians
- Dispensing opticians
- Medical scientists
- Occupational therapists
- Optometrists
- Physical therapists
- Physiotherapists
- Podiatrists and chiropodists
- Radiographers
- Radiation therapists
- Social workers
- Speech and language therapists
- Social care workers
The following professions will be regulated by CORU in the future:
- Clinical biochemists
- Counsellors
- Psychotherapists
- Orthoptists
- Psychologists
CORU, and the regulation of these healthcare professionals are set out in the Health and Social Care Professionals Act 2005 (as amended).
Counsellors and therapists
A registration board for counsellors and psychotherapists is developing a registration and regulation system. When this is established, complaints about counsellors and psychotherapists will be investigated by CORU.
The Irish Association for Counselling and Psychotherapy (IACP) promotes best practice and represents counsellors and therapists. Counsellors and psychotherapists do not have to be registered with the IACP.
You can make a complaint to IACP about any IACP accredited or pre-accredited member if you think there has been a breach of the IACP Code of Ethics and Practice.
Vets
The Veterinary Council of Ireland (VCI) regulates vets and veterinary nurses. The VCI handles complaints about registered veterinary practitioners and nurses. It can remove the practitioner or nurse from the register.
The VCI has more information about complaints against a vet or veterinary nurse.
Alternative healthcare practitioners
Some examples of complementary and alternative medicines are:
- Acupuncture
- Herbs
- Homeopathy
- Therapeutic massage
- Traditional Chinese medicine
There are no registration requirements for practitioners of complementary therapies. However, clinics and professionals are still subject to consumer protection, health and safety, competition, contract and criminal law. The Department of Health has more advice about complementary therapy (pdf).
Further information
Find out more about your consumer rights.
Get more advice about how to make a complaint.
You can find out more about making a complaint about a health service and health service agencies.